Shipping policy

Shipping Policy

Thank you for shopping with PAWOZA. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are generally processed within 1–3 business days after payment is successfully confirmed.

Business days do not include weekends or applicable public holidays.

Estimated Delivery Time

Standard delivery is generally estimated at 5–10 business days after the order has been processed.

Delivery times are estimates and may vary due to carrier delays, weather, holidays, address issues, customs procedures where applicable, or other circumstances outside our reasonable control.

Free U.S. Shipping

Free U.S. standard shipping is available on every order, with no minimum purchase.

Shipping Address

Please make sure your shipping address is accurate and complete before submitting your order.

If you notice an error after placing your order, contact us as soon as possible at support@pawoza.com.

We cannot guarantee that an address can be changed after an order has entered processing or has shipped.

Tracking

When tracking information is available, it will be provided by email or through the order information associated with your purchase.

You can also follow your package on our Track Your Order page.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

Delivery Delays

Occasional delays may occur due to circumstances outside our control.

If your package appears significantly delayed, contact us at support@pawoza.com and include your order number.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, contact us as soon as possible at support@pawoza.com.

Please include your order number and photos when applicable so that we can review the issue.

Contact

For shipping questions:

PAWOZA
Email: support@pawoza.com